Frequently Asked Questions
Can I use my HSA / FSA for payments?
Yes you can!
PLENITY® has partnered with Truemed to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can buy PLENITY® with pre-tax dollars, resulting in net savings of 30-40%.
TrueMed was created for you to spend tax-advantaged dollars on products and services that can help treat or prevent medical conditions and Truemed is making it easy to do just that!
How It Works
If you are ordering a one time shipment: just add products to your cart, select Truemed as your payment option at checkout, enter your HSA or FSA debit card, and take a quick health survey to determine eligibility. The Truemed payment option determines eligibility and enables qualified customers to pay with their HSA/FSA funds in checkout. Once you're approved, that's it! You'll receive an order confirmation and effectively save 30-40% on your order!
If you are ordering a subscription: checkout with your credit card or PayPal, and look out for reimbursement instructions on the order confirmation page and in your order confirmation email.
More Details
Truemed is for patients for whom the selected product has been proven to prevent or reverse a condition you care about. A quick health survey will determine eligibility and take qualified patients to payment.
If you pay with your HSA/FSA card, there's no other work you need to do (we'll send paperwork to ensure compliance). If you pay with your personal credit card, we'll send reimbursement instructions.
Additional FAQs
How long does the approval process take?
The intake form is only a few questions. No live consultation with a doctor is required. If eligible, approval is instant. Truemed will then provide a Letter of Medical Necessity via email (this cane take 24-48 hours to arrive, but if you've paid with your HSA/FSA card, there's nothing additional you need to do!)
How many Letters of Medical Necessity do I need?
Each Letter of Medical Necessity can cover multiple products/purchases.
How long does the Letter of Medical Necessity last?
Each Letter is valid for 12 months before it needs to be renewed.
Tell me more about how reimbursement for subscription orders work?
You can purchase a new subscription the way you always have, and upon completing your new subscription order you'll be prompted to check eligibility (look for this on the order confirmation page or in your order confirmation email). Once you've completed the eligibility survey, Truemed provides documentation to submit with your reimbursement claim to your HSA/FSA provider. You can either submit claims individually or all at once at the end to the year.
If you have an existing subscription, you can access the eligibility survey here.
What is Plenity?
Plenity is an FDA-cleared, over the counter weight management aid that looks like a pill.
It is made from naturally derived building blocks—cellulose and citric acid.
Taken with water 20 minutes before lunch and dinner, Plenity helps you feel full, eat less, and lose weight. If you miss a pre-meal dose, take Plenity with 16 oz. of water during or immediately after your meal.
Is Plenity a drug?
Plenity is not a drug and is stimulant-free and non-habit forming. It is an FDA-cleared medical device available over the counter. Plenity is not absorbed into the bloodstream.
Who can take Plenity?
Adults with excess weight or obesity, a Body Mass Index (BMI) of 25–40 kg/m², are eligible for Plenity, when combined with diet and exercise.
Plenity is not indicated for anyone under the age of 22. If you are pregnant or are allergic to cellulose, citric acid, sodium stearyl fumarate, gelatin, or titanium dioxide, you should not take Plenity.
How does Plenity work?
Plenity is taken as three pills with 16 ounces (2 glasses) of water 20 minutes before lunch and dinner. Plenity absorbs the water it’s taken with and mixes with the food eaten. As you continue to use it, you feel fuller throughout the day.
If you miss a pre-meal dose, take Plenity with 16 oz. of water during or immediately after your meal.
How safe is Plenity?
Plenity has been shown in a clinical study to have a proven safety profile and is as well tolerated as a placebo (a capsule with inactive ingredients).*
*Plenity (n=223) or placebo (n=213) was administered to 436 adults with excess weight or obesity, with or without type 2 diabetes. The study was designed to measure:
- whether at least 35% of individuals receiving Plenity lost 5% of their body weight
- whether individuals receiving Plenity lost 3% more of their body weight than individuals receiving placebo
In a clinical study, there was no difference in overall side effects compared to placebo. The most common side effects were fullness, bloating, flatulence, and/or abdominal pain.
How much does Plenity cost?
Plenity is designed to be affordable and sustainable!
- 3 month bundle: $125/mo
- 6 month bundle: $115/mo
- 12 month bundle: $100/mo
That makes Plenity approximately $3 - $4 per day....less than a cup of coffee!
Do you offer samples?
Plenity is designed to be a sustainable solution to weight loss, and usually takes about 6 weeks before you begin seeing noticeable, long-lasting results. Our 3-month plan gives you the right amount of time to see how it’s working for you.
When will I see results?
With Plenity, you may find it easier to eat less and feel satisfied within 6 weeks of starting your new routine. Many people begin to see noticeable, long-lasting weight loss around 6 weeks after they begin Plenity.
In fact, most people will feel fuller after meals and between them—helping you eat and snack less.
Can I purchase a 1-month supply?
We completely understand wanting to start small. Since Plenity is designed to be a sustainable solution to weight loss, it usually takes about 6 weeks before you begin seeing noticeable, long-lasting results. Our 3-month plan gives you the right amount of time to see how it’s working for you.
How much weight can I expect to lose?
In a clinical study,* nearly 6 out of 10 people who took Plenity lost at least 5% of their body weight. Their average weight loss was 10% (about 22 pounds).
*Plenity (n=223) or placebo (n=213) was administered to 436 adults with excess weight or obesity, with or without type 2 diabetes. The study was designed to measure:
- whether at least 35% of individuals receiving Plenity lost 5% of their body weight
- whether individuals receiving Plenity lost 3% more of their body weight than individuals receiving placebo
In a clinical study, there was no difference in overall side effects compared to placebo. The most common side effects were fullness, bloating, flatulence, and/or abdominal pain.
What are the side effects?
In a clinical study, the overall incidence of side effects for people taking Plenity was no different than for people on a placebo. The most common side effects were fullness, bloating, flatulence, and/or abdominal pain.
Do I need to see a doctor to get Plenity?
No, you do not need to meet with a physician to get Plenity.
Plenity is now available without a prescription!
Why does Plenity no longer require a prescription?
In 2023, the FDA reviewed Plenity’s safety profile. Based on data from hundreds of thousands of users with no significant adverse effects, it was determined that it was safe for over-the-counter use.
Why was Plenity discontinued?
Plenity was not discontinued due to serious issues in the past. Initially launched 5 years ago as a prescription-only product, we have worked with the US Food and Drug Administration (FDA) over the last several years to remove the prescription requirement. Plenity was discontinued in 2023 not due to issues with the product—which remained safe, effective, and well-loved by its users—but because the company’s management team filed for bankruptcy. Despite strong patient support, corporate finances ultimately led to the shutdown. Plenity is now available over-the-counter, without a prescription, because among many factors it is very safe and effective. The FDA has rigorously reviewed our safety record and has in fact allowed more public access to the product given its favorable safety profile.
Did Plenity work in clinical trials?
Yes! Plenity showed success in clinical trials.
In a clinical study,* nearly 6 out of 10 people who took Plenity lost at least 5% of their body weight. Their average weight loss was 10% (about 22 pounds).
Can I use my HSA/FSA/MSA to pay for Plenity?
Yes! Some or all out-of-pocket expenses for Plenity may be covered by:
- HSA (Health Savings Account)
- FSA (Flexible Spending Account)
- MSA (Medical Savings Account)
Please check with your plan provider for reimbursement details.
How can I find my BMI?
BMI is calculated using your weight (in lb.) and height (in inches). To calculate your BMI, divide your weight in pounds (lb.) by your height in inches (in.) squared, and then multiply by a factor of 703.
For instance, a person who is 200 lb. and 5' 10" would divide 200 by 4900 (70 squared), and then multiply by 703:
200 ÷ 4900 x 703 = BMI of 28.7 kg/m²
The CDC has created an easy to use BMI calculator here.
What if I miss a dose?
If you miss a pre-meal dose, take Plenity with 16 oz. of water during or immediately after your meal.
Is Plenity Kosher?
No. The capsule for Plenity is made with gelatin, which is a porcine-derived product.
Is Plenity Gluten-Free?
Yes. Plenity is both Gluten-Free and Wheat-Free. It contains neither wheat nor gluten.
