Return Policy
At Plenity, we want you to feel confident in your purchase. If you’re not fully satisfied, we offer a return policy that’s straightforward and fair — with free return shipping included.
Eligibility
- Returns are accepted within 30 days of delivery.
- Product must be unopened, in its original packaging, and in resalable condition.
- Only purchases made. through tryplenity.com are eligible. Returns from third-party retailers (e.g., Amazon) must be handled through those sellers directly.
Non-Returnable Items
- Opened or used product.
- Subscription renewals.
- Items returned after 30 days.
- Products damaged due to misuse or improper storage.
Refunds
- Once your return is received and inspected, we’ll issue a full refund to your original payment method.
- Refunds are typically processed within 7–10 business days of receiving the return.
Free Return Shipping
- We’ll cover the cost of return shipping.
- Just contact us at customercare@tryplenity.com, and we’ll send you a prepaid return shipping label.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, contact us within 7 days of delivery, and we’ll make it right — with a replacement or a full refund.
Use this link to start your return.